HSP

When Your Success File is Full, You Feel Success-Full. When It’s Low, You Feel Dependent and Needy.

By Susan Ford Collins

While shadowing Highly Successful People (HSP) for 20 years, I discovered they were using 10 Success Skills consistently. And the first and most important of these skills is Success Filing.

HSP made time each day to acknowledge themselves for what they were accomplishing in their lives. They took responsibility for building and rebuilding their Self-Confidence (their faith in themselves) so they weren’t dependent on other people to praise or agree with them… so they didn't need Other-Confidence. Most of them Success Filed once a day. Others filed several times. Some wrote their successes on paper. Others created a Success File on their computer or cell phone. And some simply “wrote them in their memory.”

HSP told me they’d been Success Filing for years and they were surprised to realize that other people didn't do it! Success Filing is the key to building the self-confidence you will need to lead yourself and others through the periods of uncertainty and disagreement that are a natural part of creating anything new and unfamiliar … new technologies like cell phones or amazon.com! Jeff Bezos was so confident in his Amazon dream that he left his job, sold everything he owned and moved his family across the country. Some people thought Bezos was crazy. Yeah, crazy like a foxy creator!

Success Filing will give you the Self-Confidence you need to start dreaming again, not stingy, little, "been there, done that" dreams, but big, juicy, exciting dreams like ones you had as a child, dreams that woke you in the night and propelled you out of bed eager to start your day.

How, and when, to Success File

Pick a time of day that works for you—in a car or train, at dinnertime or bedtime. When and where you Success File is up to you. Who you Success File with is up to you too. (But make sure that person is a Codreamer not a Codreader who will plant fears in your mind!) What’s important is regularity. Build the habit. Success File every day!

Rewind your "inner recording" to the moment you woke up and ask yourself: What successes did I have today?

But wait! To Success File effectively… to get the greatest benefit… you need to be clear about what success is, and isn’t. (*When I coach people, I start each session by Success Filing to accelerate the growth of their Self-Confidence. And to clarify how to apply it in their lives, and their children's lives.)

Some people mistakenly Failure File instead, thinking about what they didn't do, couldn't do, what they don't want to have happen. Telling themselves that things never turn out for them. But they can when they Success File.

What is success… really? How are you defining it?

One of my most cherished memories is of Marjorie, an elegant, slightly built, sixty-something woman who attended one of my early seminars. She had been sitting quietly listening to a hundred or so people sharing their successes when she abruptly raised her hand and stood up. With tears streaming down her face, she blurted out, "You've all had lots of successes, but I've never had any. I was never an A student, I’ve never had a job, I’ve never made money or won prizes or earned bonuses or plaques." Then she sobbed openly.

As I asked questions to discover more about Marjorie's life, she told us she had raised six highly successful children... teachers, lawyers, writers, even an inventor. And her children were raising successful families as well. Marjorie happily listed her children and grandchildren’s prizes and achievements, but she didn't see how their accomplishments had any relevance to her. All her life she had felt like a failure. In fact, that was the reason she was attending my seminar: Her HSP kids had sent her!

During breaks I watched to see how Marjorie was doing and saw her in the hall with people all around her talking and sharing. They were relating to Marjorie’s story, to her lifelong struggle to feel confident and successful. The next day was the same and the next. Finally on the last day of the seminar Marjorie raised her hand again. This time she stood up proudly and spoke, "I want to thank each and every one of you from the bottom of my heart. I came here a failure. But I leave here a success. My new thinking about success has changed my life forever!"

Here’s what Marjorie learned in my seminar.

Success has three essential parts…

1- Success is Completion

Success is being able to complete what you have in mind. Getting up early. Lacing your sneakers and running your route. Emptying the trash. Eating a healthy breakfast. Calling your child's spelling words. Getting gas in your car. Returning phone calls. Completing items on your to do list. Following through with salad for lunch instead of your usual pasta. Speaking out about a concern you have with a project or timeframe. Stopping to pick up groceries and dry cleaning on the way home. Reading your child the story you promised. Sharing your day with your mate.

Without daily successes, your life falls apart. Your body gets out of shape. You run out of gas and arrive late for your meeting. Your clients abandon you and find others who can serve them more skillfully. Your boss constantly points out your lack of follow through. There's no food in the refrigerator. Your trash is piling up. There's no clean underwear in the drawer. Your electricity is turned off. Your car isn't running right. Your child is upset and insecure, hostile and acting out.

Without daily successes your Self-Confidence falls apart too, because completions like these are what the life experience is all about. Long term goals are realized in tiny daily steps. Long term relationships are enjoyed in daily conversations. Long term careers are the result of day to day completions. Long term dreams come true because you take steps each day with those dreams clearly in mind.

Marjorie, you are indeed successful... Highly Successful in fact! Lifelong parenting, like yours, requires years and years of daily completions… whether you feel like doing them or not! Remember all those sleepless nights you spent taking care of sick kids, and all those times you had to help your teens do projects and assignments they'd left till the last minute?

2- Success is also Deletion

But defining success as only completion sets us up to be "productive robots" always needing to do more and have more. Higher scores, higher profits, more exciting sex and adventures. Faster cars, planes, bodies, lives. Bigger TVs or far smaller ones. Higher mountains to climb, deeper space to explore. Always desiring and aiming at but never there. Never satisfied. Never feeling Success-Full and whole.

Any skillful gardener will tell you that a healthy tree needs regular pruning. That's true of success too. Success is also cutting out, down or back. Like completions, deletions release energy—energy you’ve had tied up and unavailable for years—so you can begin using it to create the experiences you want. So you can enjoy a healthy, balanced, fulfilling life.

Deletion Successes include: Being able to eliminate old habits, outgrown ways of thinking and reacting that no longer work. Letting go of an outgrown relationship you’ve tried everything to improve. Or a well-paying job you’ve done too many times to enjoy. Success is quitting smoking, drugs, sugar, wheat, caffeine or whatever else you choose to eliminate. Or it's rethinking your society-rewarded addiction to long hours, money and power.

Remember this:

Each time you acknowledge that you complete or delete a creation cycle ( I want to... I do... I experience) a new quantum of energy is released for your use. 

3- Success is Creation… ultimately creating your own life

The most joyous part of success is also the most challenging. To stop looking back, to what others did and didn’t do and start looking ahead to creating what you want moment-to-moment. What do I want to eat today for breakfast, lunch, dinner and snacks? What kind of exercise would work best for my body? Do I want to go to that noon meeting or have lunch with my friend? Do I want to stop to handle this phone call now or respond to a message later? Do I have the time and energy to take on a new project, or do I want to tell its creator, No I can't do it now? Do I want to go out to dinner with friends or stay home to rebalance? To plan and dream my life?

The new parent, new manager dilemma

New mothers (and fathers) face a success crisis at the birth of their child. Suddenly, instead of enjoying the successes they’re used to... getting up and exercising, taking a shower, heading to work, staying late if they need to, going out in the evening—they are at a loss for success as they’ve known it. Sleep deprived, shower deprived, independence deprived, or home on maternity leave, they are hard pressed to Success File. After a few weeks, they feel down not just because of hormonal changes but because of success changes as well.

As parents we need to realize that what we can include in our Success Files has multiplied. Not only can we file all the new successes we are having as parents—preparing food, changing diapers, giving baths, smiling and cooing back, making our baby feel safe and acknowledged, making our child’s needs a higher priority than our own. But we can also file all the successes our child is having—the first time she grips our hand with those tiny, perfectly formed fingers; the first time he looks us straight in the eye and smiles knowingly; the first time she sits up or crawls or walks or rides a bike or sings or reads, or does any of these activities a little better; the first time he sleeps without a pacifier, rides without training wheels, or crosses a street without holding your hand.

Yes, as parents, our children’s successes are our successes too. But ultimately, our greatest successes will be supporting our children as they differentiate between our ideas about success, their society’s ideas, and their own. Our greatest successes will be living and modeling the skills they will need to lead their own lives.

Top producers experience a similar success crisis when they step up into management. Suddenly the criterion for their success changes from what they are able to do all by themselves… to what everyone they are managing is able to do. Suddenly there is the opportunity to jump from satisfaction, which comes as a result of our own efforts, to fulfillment, “to realize all one's potentialities as a person” (New Webster’s Dictionary) which comes as the result of our leadership.

We humans are like seeds that produce plants that produce seeds that produce hundreds and thousands and millions and billions of plants and seeds more. Make sure you file not just your successes but the successes of all those you lead at home, at school, at work, in your community and world. ... including those that may appear to threaten your current view of the world. The very ideas that could transform your life, our children's lives and their children's lives...!

How successful do you feel? That depends on two essential things: How you define success and how willing you are to make time to Success File. Success is not just aimed at or desired. Success is feeling satisfied and fulfilled by what you choose to do, and be, on a daily basis.

Marjorie, my dear, creating a successful family requires millions and even billions of daily completions, deletions and creations. So now that you know, you can feel as Highly Success-Full as your kids do!

Remember:

When your Success File is low, you feel dependent and needy.

When your Success File is full, you feel Success-Full and confident...

ready and able to lead your life, your way.

(c) Susan Ford Collins. For permission to use this article, email susanfordcollins@msn.com

* For more on the 1st Success Skill, read The Joy of Success and Our Children Are Watching.

THE TECHNOLOGY of SUCCESS Book Series… compact, concise and powerful…

the perfect toolbox for today’s “always-on” global world.

$14.95 paperback  $3.99 eBook

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Success Quiz: Are You Using All 10 Success Skills… At the Right Time?

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By Susan Ford Collins

Most people complain about not having enough time, but the truth is most of us spend time doing things that don’t really matter to our success. What does?

Take a few minutes to complete this Success Quiz. Then I will share with you how Highly Successful People (HSPs) answered these questions…

1. How often do you acknowledge yourself for what you accomplish?
Circle one:   daily          weekly              monthly            annually            

2. How often do you fall asleep thinking about what you didn’t get done or you’re afraid might happen?
Circle one:   rarely        sometimes        frequently

3. Are you able to maintain your confidence when obstacles and failures confront you?
Circle one:   rarely   sometimes        frequently

4. Do you pride yourself on doing “more-better-faster”?
Circle one:   rarely        sometimes        frequently

5. Do you make time to learn the basics of new skills before you start using them?
Circle one:   rarely        sometimes        frequently

6. Can you stand up in a meeting and say you don’t agree?
Circle one:   yes           no

7. How often do you push so hard that you can’t slow down to rest?
Circle one:   rarely        sometimes        frequently

8. Do you share your dreams with others or keep them to yourself?
Circle one:   rarely        sometimes        frequently

9. Do you spell out the details of outcomes you delegate?
Circle one:   rarely        sometimes        frequently

10. Would you rather ask an expert for input or figure it out yourself?
Circle one:   ask expert                   figure out

11. Do you need to know how you’ll reach your goal before you take action?
Circle one:   yes           no

12. Can you comfortably move into the unknown when you have a clear outcome in mind?
Circle one:   yes           no 

13. Do methods and solutions come to you out of the blue?
Circle one:   rarely        sometimes        frequently

14. When you are stressed, do you spend time away from the task?
Circle one:   rarely        sometimes        frequently

So now let’s compare your answers with theirs…

1. HSPs make time each day to acknowledge themselves for the successes they’re having. But the successes they have in mind aren’t just the usual ones. For them, success goes beyond finishing “business to dos.” It includes things that keep their lives in balance… eating a good breakfast, exercising, spending time with family and friends, buying gas, dropping off dry cleaning and remembering to pick it up. Most people don’t acknowledge themselves for completing things like these, but what happens to your productivity when you leave them undone? For HSPs, success also means saying NO to actions that violate their values and dreams. Deletion Successes can be the most important ones of all! And how about acknowledging yourself for your creative ideas... even if no one agrees they're possible yet!

2. People who “succeed big” know that the last few minutes of their day are most important. Your brain is in the Alpha State so it’s the perfect time to think about what you want tomorrow and long term. And the worst time to beat yourself up for oversights and failures. As you fall asleep, plan how you’ll make corrections instead. Remember: What you think is what you get, like it or not… so focus on what you do want instead of what you don’t want. That tiny change in focus will enhance your ability to move your life and career ahead!

3. If you are Success Filing—that is, acknowledging your successes each day—you will have the confidence to continue to move ahead when everything goes wrong, when obstacles besiege you and everyone disappoints you. Remember: When your Success File is full, you feel Success-Full. When it is low, you feel dependent and needy… at the mercy of others’ opinions and in need of their agreement. HSPs are willing to put off low priority items, but making time to Success File each day is a number one item for them.

4. Constantly priding yourself on doing more-better-faster lands you in The Success Trap, constantly having to work longer and harder to raise the quantity-quality bar higher and higher. It can also land you in the hospital. For staying power, you need to acknowledge yourself for slowing down to learn new skills and technologies, for allowing your mind to wander into future possibilities and solutions. In today's business environment, creativity and innovation are becoming more important than productivity.

5. It is essential to slow down to a stop from time to time. Why? Because unless you do, you won’t be able to gear your mind back to learn new skills and technologies and so you'll slip behind. HSPs schedule time to learn the most efficient tools and approaches available, rather than slogging along with equipment, programs and procedures that weren’t designed to do what you need to do now. Make time to master the basics before you attempt to gear up into 2nd Gear production. Otherwise the mistakes you make will trip up you and your teammates and take more time in the end.

6. To stay ahead, you have to be able to disagree with the pack. For some people, getting others’ agreement is more important than getting their result. Not so for HSPs. They can stand up, disagree and then so powerfully communicate the details of the scenario they see, hear and feel, that other people take on their vision and team up with them. They lead the way by inspiration, not perspiration.

7. When you push so long and hard that you can’t slow down to rest, you’ve gone over the edge. HSPs use this over-the-edge feeling to signal when they’re overusing the 2nd Gear of Success. Yes, success has three gear-like phases and unless you know when to shift, unless you can use all three gears as circumstances require, you’ll burn out your transmission… and that means your body. And the time lost will set your business way back. Read The Joy of Success and Success Has Gears for specifics on the Three Gears of Success and Leadership.

8. Highly successful business people share their dreams with Codreamers, people who hold onto the details of their dream with them. People who contribute additional perspectives and information. People they can call when they come out of a meeting so devastated that their dream seems to have literally been erased from their minds. One phone call to a Codreamer can get you back on track. Who are your Codreamers? And who are your Codreaders (the ones who always tell you reasons why not?) Make sure you know the difference!

9. Going so fast that you can’t gear down to spell out the details of a task you’re delegating may seem expedient at the time. But in the long run it could ruin your business. To get the support you need from coworkers, customers and vendors, you need to share precisely what you have in mind. When you provide a sketch, others will automatically fill in the details they have in mind instead of the ones you have in mind. Beware of Sensory Fill-in! Who is responsible for the errors that result? You are of course.

10. Would you rather ask an expert or figure it out yourself? Well, that all depends. If you're climbing up the learning curve, then asking experts and following their directions is what works best… with one exception. When you know next to nothing about something, using a salesperson as your expert may set you up to buy what’s best for him or her, but not for you. Consult an independent expert before you make a major purchase. On the other hand, depending on tried-and-true experts when you are creating something new, may take you back to how it’s already been done. Listen to their input but, as its creator, know that you are the ultimate expert when it comes to your dream!

11. When we were kids, we were rewarded for doing things by the book. But as the head of your own business or life, that simply won’t work. These days, having-to-know-how upfront will hold you back. What you need is a thoroughly detailed outcome… then the appropriate method will find you. Powerful life changes, inventions and new businesses frequently start out as hunches or middle of the night Ahas! Most leaders I interview tell me they rarely know how, but they always know what.

12. The ability to venture into the unknown is essential today. The marketplace is changing so rapidly that top CEOs say they don’t have a ten-year plan or a five-minute plan either. Flexibility is key. Can you think on your feet? Can you seize an opportunity that others fail to notice? Can you abandon your ten-year-ago or five-minute-ago action plan and take the next step to your dream when it presents itself?

13. For years I interviewed inventors and creators and over and over I heard the same comments. I woke up in the night with a clear image in my head or a voice telling me what to do. Or I was taking a shower when my idea hit me. Jeff Bezos, creator of Amazon.com, was so sure about his hunch that he packed up everything he owned and moved across the country in pursuit of his dream. And we all know he found it!

14. When you’re stuck, instead of sitting and staring at your computer screen, get up and do something else. Go for a walk or switch to a project that requires another mindset altogether. HSPs constantly tell me their most creative solutions come when they walk away from their desk and WHAM! The solution comes out of the blue… or out of the right brain. They say they strategically use the Alpha State to “program in” their problem at night and they trust their mind to deliver a solution when they first wake up. And it does.

(c) Susan Ford Collins. For permission to use this article, email susanfordcollins@msn.com

* For more on the 10 Success and Leadership Skills, read The Joy of Success, Success Has Gears or Our Children Are Watching.

THE TECHNOLOGY of SUCCESS Book Series… compact, concise and powerful…
the perfect toolbox for today’s “always-on” global world.

$14.95 paperback  $3.99 eBook

www.technologyofsuccess.com or susanfordcollins *at* msn *dot* com

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Your Working Life: Caroline Dowd-Higgins interviews Susan Ford Collins


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Heads Up... Guidance May Arrive in Disguise!

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By Susan Ford Collins

After graduation, my husband and I moved to Washington, D.C. where I interviewed to be a supervisor at the phone company. They asked me to roleplay a call with a customer. He couldn’t pay his bill on time and who wanted to pay it over time.

Simple enough now but, in my childhood world, people had to follow rules; exceptions were impossible. So I said, "I’m sorry. You have to get your payment in on time. There's nothing I can do.” And I was shocked when, with all my credentials and honors and having said what I was sure was the right thing, they weren't interested in hiring me.

That job rejection affected me deeply. For the first time I saw myself from the outside. I had learned about life from my parents, teachers and bosses, from their attitudes about what was possible and impossible, what could be changed and what couldn't.

Weeks later that turndown turned into a blessing. I was hired as a Research Psychologist at the National Institutes of Health (NIH). After studying illness and dysfunction for a year, an idea started waking me at night. What more could we learn if we studied highly successful people (HSPs) too? What could we discover about how success is learned and passed on?

After weeks of sleepless nights, I headed into one of our prestigious weekly conferences and raised my hand. “I think that we’re only doing half the job. Instead of simply studying ill and dysfunctional people, we need to begin studying highly successful people as well. What are they doing that the rest of us are not? Are they using specific skills? If so, how can we teach "their skills" to individuals who are missing, or misusing, one or more?”

I was sure my colleagues would be excited with my idea, but instead they laughed… and laughed loudly. I was forced to make a life-changing decision on the spot. Were they right that I was wrong? That my idea was laughable? Or was I onto something BIG they just couldn’t see yet? Red-faced, I silently vowed to pursue this research on my own, trusting I would be guided.

As a girl, I understood all too well what happens when the baton of a child’s leadership gets dropped along the way. When a parent is ill, drunk, or absent and no one else steps in. I knew I was missing skills as a result. Weeks after my proposal was laughed at, I discovered I was pregnant and I felt an even more profound sense of urgency. My child is watching! I need to discover more about success so he or she can be successful.

Clear about my mission, an unexpected event occurred. My husband was offered a position that was too good to refuse so we packed up and moved our family to suburban Philadelphia. With no research opportunities available and two young daughters to mother, I accepted a teaching position in a middle school. I felt blown off course at first, however those classroom years let me share workdays and holidays with my girls and gave me time to begin shadowing gifted kids as well as highly successful adults. Through an almost incomprehensible maze created by divorce and my new responsibilities as a single mom, I was led by three questions: What is success? What skills make people successful? How can these skills be taught? But my route—filled with detours and roadblocks, starts and restarts, conflicting needs and priorities, inner guidance and divine intervention—would turn out to be similar to those HSPs would describe to me later.

Then an unanticipated opportunity presented itself. My school asked me to attend World Games at the University of Massachusetts where I met Buckminster Fuller, one of the greatest architects and innovators of our time. Seizing the opportunity, I shared my mission and asked Bucky what he thought made him successful. After suggesting a few possibilities, he said he wasn’t sure, but he applauded my “spunk” and agreed to let me spend time with him. Months later when I described the skills I had observed, he realized he had been using those skills unconsciously. Eager to know more, he introduced me to other HSPs, who introduced me to still others. Like a tree, my connections branched and multiplied. Since NIH, I have shadowed people in a wide range of fields—business people, coaches, athletes, writers, entertainers, parents, teachers, musicians, astronauts and inventors. Year after year as I studied their work strategies, leadership styles, decision-making processes, family and personal lives, the same 10 skills kept showing up. I named this skillset The Technology of Success.

Next I began designing and facilitating The Technology of Success public seminars. Group after group, the process flowed naturally from Skill 1 to Skill 10. Some participants knew a few skills. Others knew them all but were using them incorrectly. After the seminar, companies started calling me. They were noticing significant improvements in the attitudes and performances of employees who attended my seminar. Top corporations—American Express, Florida Power & Light, Ryder System, The Upjohn Company, Dow Chemical, Kimberly-Clark and CNN—invited me to teach The Technology of Success in-house.

Most of the participants in my corporate seminars were also parents, and many of the questions they asked me on breaks were about their leadership role as parents. Teaching these skills in the workplace was extremely valuable but not nearly as life-changing as teaching parents how to use these skills at home, then helping teachers reinforce them in school so our next generation can bring them full-blown into our workplaces and communities. Into their own families.

One morning I had a call from a director at The Upjohn Company who invited me to speak at their regional sales conference. We chatted for a few minutes about agenda and details. Then he said he had something special to tell me. "We will be honoring your daughter Margaret as our top sales rep that day. When we told her she'd won, we asked what her secret was. She said it was the 10 Success Skills you taught her as a girl and you're teaching in businesses around the world. We want you to share “Margaret’s skills” with the rest of our sales team. There's just one thing! We don't want them to know you're Margaret’s mother until it's over. We want them to hear you for the professional you are." I chuckled but gladly agreed.

I flew into Washington, D.C. Arriving at the hotel, I mingled with participants, not stopping when I passed my daughter in the lobby, not chatting when she stood beside me in the lunchline. At the end of the day, I was standing in a knot of question-askers and hand-shakers when concluding remarks began. "Our award-winner Margaret Collins has an announcement to make.” She stood up slowly and pointed her finger straight at me, "That's my mom!"

The room fell silent for a moment, then in one voice the group roared, “No fair, Margaret—no wonder you won!” Although Margaret’s colleagues shouted those words with good-natured laughter, their “complaint” troubled me. Shouldn’t every child have parents who can teach them all 10 Success Skills? Shouldn’t every child have parents who live these skills every day, not just enjoying their own dreams but leading the way so their children can enjoy theirs?

Several months later, I was invited to teach The Technology of Success to the entire staff of a middle school—administrators, teachers, counselors, PTA members, police, hall aides and custodians—everyone who had contact with students. I trained parents and caregivers, spoke in classrooms and assemblies, and interviewed hundreds of students as well.

Suddenly my classroom years were making sense. I asked each student two questions: What does success mean to you? And what are you doing to get it? Their answers stunned me. Very few students saw a connection between their future goals and what they were doing day to day. Those who planned to be music stars were rarely studying music, let alone practicing. Those who expected to be professional athletes were hardly ever on teams. Most disturbing of all, many students—including ones from affluent families—said they didn't want to be successful.

Yes, you read that right. More times than I could count, I heard, “I don't want to be successful.” Why? “Because if you’re successful, you never have time for friends, family or fun. You’re always working and your boss never appreciates you.” These students were deciding their futures by what they saw happening in their parents’ lives.

In 2006 I was invited to speak at the National Grant Management Association in Washington. I told them about my red-faced day at NIH. After I finished speaking, a crowd of smiling participants headed straight for me. They were the NIH people who were currently deciding on grants. They said they thought my idea was brilliant and only wished they could have been in the audience that day so that, instead of laughing, they could have all shouted together, “Yes, Susan. Yes!”

And I was reminded that it had been a long and convoluted journey but nevertheless it was clear… whenever I ask for guidance I get it. But sometimes it seems to arrive in disguise. Or years later.

(c) Susan Ford Collins. Contact me for permission to use it.

* For more on the 3rd and 7th Success Skills, read The Joy of Success and Our Children Are Watching.

THE TECHNOLOGY of SUCCESS Book Series… compact, concise and powerful…

the perfect toolbox for today’s “always-on” global world.

$14.95 paperback  $3.99 eBook

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